About Us

Anaratek Service Desk  serves as the primary point of contact between the company and its customers for managing issues, answering questions, and fulfilling requests.

 Our Mission:

• Incident Management: To address and resolve technical disruptions or service outages (e.g., "My computer won't boot" or "The website is down", emails downtime).
• Communication: To keep users informed about the status of their tickets, known issues, or scheduled maintenance.
• Request for New Devices: To ensure ustomers can raise request for new devices e.g printers, laptops, computer accessories etc
• Restore Service Quickly:  To allow customers track issues efficiently as possible.
• User Satisfaction: To provide a positive, empathetic experience to all our customers while solving technical problems.